Your Xfinity bill is higher than you were quoted.

You signed up for one price and the internet and TV bill came in higher. That gap almost always comes from a handful of lines on the bill. Here's where to look, what Xfinity's own pages say, and how long you have to dispute it.

The lines to check on your Xfinity bill

• Billing in advance. Xfinity bills "monthly, in advance," so your first bill can include a partial month plus the next full month, which looks doubled. Compare your second bill to the quote. source
• The Broadcast TV and Regional Sports fees aren't part of promo pricing and "may increase during your promotional term." source
• The AutoPay and paperless discount ($10 a month) applies when you pay from a bank account. source
• Equipment like TV boxes and add-ons such as StreamSaver, which went from $15 to $18 a month. source

How long you have to dispute

Xfinity's subscriber agreement says you must notify them within 120 days of the date on the bill. source

What to do, in order

1. Get your proof together: the order confirmation, chat transcript or screenshot of the quote, and your first two or three bills.
2. Call billing and point to the exact line that doesn't match the quote. Ask them to fix it and note the account. Write down the date, the rep's name and the ticket number.
3. Put it in writing inside the dispute window above.
4. For TV charges, cable operators must answer written billing complaints, and you can also contact your city or county cable franchise office.
5. Still stuck? File a free FCC complaint at fcc.gov/complaints or 1-888-225-5322. The FCC says the provider must respond in writing within 30 days. source

Sources checked October 14, 2026. Prices and terms change, so confirm against your own bill and the linked pages. We're not lawyers and this isn't legal advice.